SHIPPING POLICY

At the LIFE FORCE – Greg Neely Education Foundation Store, we are committed to getting your items to you safely and efficiently. All proceeds from your purchase directly support our educational programs, both internal and external.  

Below is everything you need to know about our shipping procedures, carriers, delivery timelines, and rates.

Order Processing Time

  • Standard Processing: Orders are typically processed and prepared for shipment within 1 to 5 business days(Monday through Friday, excluding federal holidays and weekends).

  • Special Product Launches / Pre-Orders: For special releases (such as limited-edition challenge coins, etc.), please refer to the specific product page for announced shipping start dates if applicable. Once batch shipping begins, orders are fulfilled in the sequence they were received.

  • Order Confirmation: Once your order has been packed and a shipping label has been generated, you will receive an email confirmation containing your tracking information.

Shipping Carriers & Options

We partner with USPS (United States Postal Service) and UPS (United Parcel Service) to provide reliable, trackable shipping options. During checkout, you may select from the following available shipping methods:

USPS (United States Postal Service)

  • USPS Ground Advantage: Ideal for lightweight items. Typically delivers within 2 to 5 business days once shipped.

  • USPS Priority Mail: A faster option for customers needing expedited delivery. Typically delivers within 1 to 3 business days across most of the U.S., including tracking and standard insurance.

  • Please note that these "estimated" delivery times are just that, they are "estimates" but the carrier. That does not reflect that once you place your order you will have the package within that time. It simply means a timeline that the carrier is projecting it will take them to get your package to you once they have it. 

UPS (United Parcel Service)

  • UPS Ground: Delivery times vary by distance (generally 1 to 5 business days).

Shipping Rates

Shipping rates are calculated dynamically at checkout based on:

  • The total weight and dimensions of your items 

  • Your shipping destination (ZIP code / address).

  • The selected carrier service level (USPS vs. UPS).

You will be able to review the exact shipping costs for your order on the checkout page before submitting your payment.

NOTE: These rates are set by the carrier (USPS and UPS) and not set by us. We have no control over the cost of the shipping as it is weight based on the items you purchased and where they are being delivered to. 

Tracking Your Order

Once your shipping label is created:

  • You will receive an automated shipping notification email containing your tracking number.

  • Please allow up to 24-48 hours for the carrier's tracking system to update after your label is printed.

Shipping Restrictions & Address Accuracy

  • Domestic Shipping: We currently ship to all valid U.S. street addresses, PO Boxes (via USPS), and military APO/FPO/DPO addresses.

  • Address Accuracy: Please ensure that your shipping address is entered correctly at checkout. We are not responsible for packages delayed, misrouted, or returned to sender due to incorrect or incomplete address information provided by the customer. If a package is returned to us due to an incorrect address, additional shipping charges may apply to resend the item.

Lost, Stolen, or Damaged Packages

  • Transit Issues: Once a package leaves our hands and is handed over to USPS or UPS, transfer of custody occurs. We are not liable for packages delayed by carrier operational issues, severe weather, or transit disruptions.

  • Damaged Items: If your order arrives physically damaged due to transit, please save all packaging materials and take clear photos of the damage. Contact us within 5 business days of delivery so we can file a claim with the carrier and assist you with a replacement or resolution.

  • Stolen or Missing Packages: If tracking confirms delivery to your address but you have not received your package, please check with household members, neighbors, or your local postal/delivery carrier facility. We recommend selecting a secure delivery location. We are not responsible for items that could be considered stolen or missing. If your item states it was delivered, that is proof on our end that it was delivered. If you did not received your package, that is where you would file a claim with the carrier you chose.

Questions or Assistance?

If you have any questions regarding your shipment, need assistance tracking an order, or require special shipping arrangements, please reach out to us through our store contact page. Thank you for supporting the LIFE FORCE – Greg Neely Education Foundation!